- HOW DO I PAY FOR MERCHANDISE?
just click on the ADD TO CART button and sign up for PAY PAL, then purchase your selected item with ease through our #1 merchant.
2. HOW LONG DOES IT TAKE TO RECEIVE MY MERCHANDISE?
ALL CUSTOM MADE ITEMS TIME WILL VARY BETWEEN 4-10 WEEKS ONCE YOUR PAY PAL PAYMENT IS CLEARED.
3.ALL IN STOCK ITEM WILL TAKE 7-10 BUSINESS DAYS WITH REGULAR DELIVERY.
4. WHAT IS MY SHIPPING FEE?
MOST ITEMS SHIP FOR $3.99 AND UP. FOR WEDDING GOWN AND BRIDAL PARTY GOWNS, YOU WILL RECEIVE A EMAIL ON EXACT SHIPPING COST BEFORE GOWN IS SHIPPED TO YOU.
5. TAX AND SHIPPING CHARGES WILL BE ADDED IN WITH RETAIL PRICE THROUGH PAY PAL.
6. SHIPPING PROMOTIONS??
WILL BE ADJUSTED OFF FINAL BILL BY CHOOSING THE REGULAR SHIPPING RATE.
PROMOTIONAL SHIPPING DOES NOT INCLUDE OVERNIGHT OR AIR SHIPPING
7. HOW DO I PURCHASE MULTI ITEMS?
CHOOSE YOUR ADD TO CART BUTTON AND
CONTINUE SHOPPING. (VIEW CART TO CHECK QUANTITY OF ITEMS)
8. WHAT IF I STILL HAVE QUESTIONS?
9. DO YOU HAVE LAYAWAY?
YES, RONAY'S DOES ACCEPT LAYAWAY AGREEMENT. JUST SIMPLY PAY 25% OF YOUR ORDERED AND LET US KNOW YOU ELECT TO PAY THROUGH LAYAWAY AND WE WILL HOLD MERCHANDISE FOR 60 TO DAYS FOR YOU. BY USING PAY PAL YOU CAN ALSO KEEP UP WITH YOUR PAYMENTS MADE TOWARDS YOUR MERCHANDISE.
LAYAWAY IS FOR REGULAR PRICE MERCHANDISE ONLY!!
10. WHAT IS THE RETURN POLICY?
RETURNS: We want you to be happy so you can return your item(s) for a full refund of the purchase price - you don't even need to tell us the reason why or notify us of your return. Simply send it back with the receipt from your package in its original, unworn condition, free of perfume,smoke or any other odor with all tags still attached for up to 15 days from the date of purchase and we will give you a refund of the item(s) purchase price (shipping is non-refundable). Send returns to: Ronay's Design Inc. 1739 lady Palm Ct. New Port Richey , FL 34655 In most cases the refund will be reflected in your balance within 7 to 14 business days from the date we email you that we have processed your return but depending upon your credit card company's processing speed it may take up to one full billing cycle. (Pay Pal is the best for tracking payments and returns).
We send all packages via USPS and recommend sending items back to us using USPS with tracking as you are responsible for insuring the package's return
Please allow approximately 2 to 3 weeks from the date your item is mailed back for us to email you when your return or exchange has been processed.
****Jewelry,lingerie, swim wear, and accessories are final sale and can not be returned or exchanged****
11. CAN I EXCHANGE MY ITEM?
EXCHANGES: We will happily exchange your item for another size or even a totally different item of equal or lesser value and we will ship your exchange to you for free!! Simply send it back with the receipt from your package in its original, unworn condition, free of perfume,smoke or any other odor with all tags still attached for up to 30 days from the date of purchase and write on your receipt the item,color, and size that you'd like instead. After an item has already been exchanged once it cannot be exchanged again or returned again. An article of clothing cannot be exchanged for a pair of shoes. We recommend checking our site to ensure the item you request is available. If you choose to exchange a higher priced item for a lower priced item the difference is non refundable. If we don't have your item(s) in stock at the time we receive your item(s) back we will issue you a refund of the item(s) purchase price (shipping is non-refundable). Send exchanges to: Ronay's Design Inc. 1739 lady Palm CT, New Port Richey, FL 34655
12. Can I get a Refund if I decide not to have my child s Birthday party?
YES, we will provide you with a refund less $25.00 if you cancel 30days before your scheduled party date.
13. How do I rent table linen?
You can fill out the forms through out our web-site or call us at 727-433-3467 to place your order.
14. When is my rental deposit returned:
All deposits are returned 21 business days after your event by checked or credit.